Manage automatic-reply cases from chat
In Complexity, select your own mailbox and enable the relevant case tool. Each action needs chat access, a MailGen license, tool selection, and a separate group grant. See enabling agent tools and automatic-reply setup.
| Tool | Operation permission | Companion permission |
|---|---|---|
startAutomaticReplyCases | mail.automaticReplies.cases.start | mail.automaticReplies.manage |
muteAutomaticReplyCase | mail.automaticReplies.cases.mute | mail.automaticReplies.manage |
resolveAutomaticReply | mail.automaticReplies.cases.decide | mail.automaticReplies.manage |
Request these permissions separately. Definition management does not automatically grant lifecycle access. Sorting grants do not replace automatic-reply grants.
Tools can start cases, mute a case's email notifications, or record the owner's decision. Starting and muting require specific leading words in the current user message:
- Start with Start or Run, optionally after Please. For example:
Start automatic replies for these messages. - Start with Mute or Silence, optionally after Please. For example:
Mute this automatic reply case.
The check ignores case and permits leading whitespace. A different opening phrase can return AUTOMATIC_REPLY_USER_APPROVAL_REQUIRED, even if it mentions starting or muting later. A decision uses your stored message text. The model cannot invent a decision on your behalf.
In draft delivery mode, starting directly admits the cases for processing. In send mode, the chat first displays a proposal containing exact messages and rule state.
Approval of a send-mode start requires the run to use an active, owned, verified Microsoft mailbox binding. See Microsoft Graph setup. This restriction belongs to send-mode start approval. It does not make every lifecycle operation Microsoft-only.
Review and approve the send-mode proposal separately. Changed rules or source messages invalidate approval. Automatic sending also requires mail.automaticReplies.send. That send permission is not required merely to start draft-mode processing or mute a case.
Follow the resulting case and existing draft. Admission alone does not mean generation or sending completed.